Welcome to Our Support Center
Our support team is ready to help.
Get Support
Our in-house support team is skilled at answering your questions or solving your problems. Please contact us during our support hours. If you contact after hours, we'll respond to your Case at our earliest opportunity.
Support Hours
Monday-Friday, 5am-5pm Pacific
Saturday, 8am-12pm Pacific
Location
Extended Service Plan (ESP)
IMPORTANT NOTE: ESP is required if you need tech help.
When you purchase Electrical/Plumbing Bid Manager or Time & Material Billing Manager, you receive one (1) year of our Extended Service Plan (ESP). You have the option to renew on an annual basis. We mail a renewal notice and send reminder emails.
ESP provides extended support for your software via phone or email, It includes regular software updates and great discounts on additional licenses, training, and other software. The revenue we receive from ESP helps support our efforts to continually upgrade our software to include new features asked for by our growing customer base.
FastSupport Remote Access
Our Support Rep will provide you with a Support Key. This "Support Connection" will provide our support rep with access to your computer to quickly and securely help you with any issues.
Visit https://www.fastsupport.com/ to key in your Support Key while speaking with a Vision Support Rep.